If, for any reason, our Customer Care Team or the Branch is unable to resolve your concern, or should you not receive a communication from them within 10 working days, you may write to our Principal Nodal Officer at nodal.officer@dcbbank.com.
The first point of contact for redressal of complaint is the Bank itself.
In the unfortunate event where we are unable to provide you with a satisfactory solution within a month, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India. The Banking Ombudsman Scheme is available in the “Customer Corner” Section on our website.