Connect with Convenience
DCB Phone Banking enables access to certain banking services without the presence of an internet connection or data network on your smartphone. It lets you bank from the comfort of your home or office. A range of services are provided, allowing you to manage banking tasks securely.
DCB Phone Banking is an Interactive Voice Response (IVR) facility available in multi languages of your choice - English, Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada & Odiya.
Highlights
- Quick access to your account balance via self-service IVR.
- Your account balance, transaction details or status of your cheque.
- Request stop payment of your cheque.
- Generate your ATM PIN instantly.
- Hotlist or block your DCB Debit Card and request a re-issue of your card.
- Update your email ID.
- Request for a chequebook or statement of account.
- Speak with a Customer Care Associate during the operational hours.
- Get the account balance or transaction details for all accounts held with DCB Bank.
- Book DCB Fixed Deposit (FD)/ Recurring Deposit (RD).
- Book your group personal accident insurance policy.
- Report loss of your DCB ATM / Debit Card.
- Instantly generate your Card PIN.
- Place request for new Debit Card.
- Request for DCB Personal Internet Banking password.
- Status of your account opening application.
- Locate DCB Bank Branches or ATMs.
- Refresh KYC using Aadhaar OTP.
Frequently Asked Questions
You will be able to access this facility across the globe and at any time just by dialling any of these phone numbers, subject to working and operational hours and holidays. (0091) 022 61271000, 022 6899 7777 or 040 6815 7777.
Yes, DCB Bank, maintains the privacy of your account information and ensures that your account details are not shared in an unauthorised manner. Validate your identity by entering your ATM PIN on a conference call with a DCB Customer Care Associate or answer a few verification questions to enable us to access your account. At DCB Bank, authentication is simplified when you call from your registered mobile number.
Yes, please contact DCB Customer Care from your registered mobile number. A customer care associate will assist you with the process.
Yes, the card will be reissued at an additional charge. The card will be sent to your communication address and will reach you within 10 working days.
Yes, you will be able to stop the payment of either single or multiple cheques over the phone. However, if the cheque has already been presented for clearing, we will not be able to accept “stop payment” of the cheque We will also not be able to process request for jointly operated accounts.
DCB Customer Care can reset the password immediately or take your request for new password, and it will be sent by post. Alternatively, you may also generate the password online by using the Forgot Password option.
Yes, the details of your DCB Fixed Deposits is available, as well as information on the latest offerings by DCB Bank.
Yes, DCB Phone Banking will be more than happy to take your details and will ensure that details about the product are shared with you.
Yes, your feedback is important. The Bank shall endeavour to address the feedback. For each complaint a reference number shall be shared with you.
We currently do not provide this feature through Phone Banking.
Yes, you may send emails at the following email IDs.
- For resident Indian customers: customercare@dcbbank.com.
- For NRI customers: nri@dcbbank.com.
- For loan customers: loans@dcbbank.com.
You may also write to us at: "DCB Bank Ltd., P.O. Box No. 7643, Malad (West), Mumbai 400064" .
DCB Bank, practices safe email protocol to ensure the account security of your accounts. Therefore, the Bank shall respond to valid and proper requests sent from your registered e-mail ID for account related information.
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