Complaint Redressal & Forms
At DCB Bank, we are committed to providing convenient and reliable solutions to help you achieve your financial goals. We consider customer satisfaction critical for our success and we strive to enhance our services, and make them more user-friendly.
Get In Touch With DCB Customer Care
Your concerns are our priority. We consistently make efforts to provide you with the best services. Should you have any concerns that require special attention, you can get in touch with us in the following ways:-
DCB Customer Care: Call 022 6899 7777 / 040 6815 7777, Email customercare@dcbbank.com
NEFT, RTGS, IMPS & UPI
NRI Customers
Demat
Loans
Write At
You can also get in touch with the Branch Operations Manager (BOM) or Relationship Manager (RM) at the Branch / Business Unit where you are maintaining your relationship or the respective Regional Nodal Officers and they will be happy to assist you.
If, for any reason, our Customer Care Team or the Branch is unable to resolve your concern, or should you not receive a communication from them within 10 working days, you can approach our Principal Nodal Officer at the Corporate & Registered Office:
Ms. Preeti Dhar
DCB Bank Limited
6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai-400013.
Tel: +91 22 6939 7445
E-mail: nodal.officer@dcbbank.com
If you desire, you may also get in touch with our Senior Management at the Corporate Office.
You will receive a communication within 10 working days of escalating your complaint.
Please mention all the particulars of the complaint, with your Customer ID, Account Number, Branch Name, Title of the Account, the preferred Contact Address, Telephone Number and E-mail ID.
In the unfortunate event where we are unable to provide you with a satisfactory solution within a month, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India. The Banking Ombudsman Scheme is available in the “Customer Corner” Section.
Complaint Form
Addresses of Banking Ombudsmen & DCB Regional Nodal Officers
If you are not satisfied with the resolution provided to your complaint by DCB Bank Limited as your Depository Participant (DP), then you may escalate your complaint to SEBI on their Complaint Redressal portal "SCORES - SEBI Complaint Redressal System" at the following web link :
https://scores.gov.in/scores/Welcome.html
For any demat related grievances, reach out at our Escalation Matrix.
Level 1: For Mudra Loans, if you are not satisfied with the resolution provided, you have an option to lodge your grievance with
Ms. Preeti Dhar
DCB Bank Limited
6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai-400013.
Tel: +91 22 6939 7445
E-mail: nodal.officer@dcbbank.com
If you are not satisfied with the resolution provided to your complaint by DCB Bank Limited then you may escalate your complaint in Public Grievance portal (www.pgportal.gov.in ). Customers may make use of the said Portal to communicate their grievances to MUDRA.
Grievance Redressal for Pradhan Mantri Mudra Loan Yojana
For Pradhan Mantri Mudra Loan Yojana (PMMY) grievances kindly contact PMMY Grievance
Toll Free Number 1800 180 1111 & 1800 11 0001
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